FAQ
Straight answers before you start.
A few common questions about how 402InfoSec works, where it fits, and what to do next.
Common Questions
Short answers. Clear next steps.
Use these as orientation, then route into Start Here, Services, or a guide when you are ready.
Is 402InfoSec an MSSP?
No. 402InfoSec provides independent cybersecurity advisory, readiness, assessment, documentation, and digital protection support. It does not sell 24/7 monitoring, MDR, SOC operations, or commodity managed security bundles.
Can 402InfoSec work with our MSP or IT provider?
Yes. 402InfoSec can help clarify security priorities, evidence, policies, risk decisions, and roadmaps that your IT provider, MSP, Microsoft partner, auditor, attorney, broker, or internal team can act on.
Do we need to send sensitive information first?
No. The first message should stay lightweight. Do not send passwords, customer data, incident evidence, legal documents, financial records, protected health information, or sensitive family details in the initial inquiry.
Can you guarantee cyber insurance approval?
No. 402InfoSec does not guarantee insurance approval, customer acceptance, audit success, or compliance certification. The goal is to help you understand the request, answer accurately, identify gaps, and improve.
Can you issue a SOC 2 report?
No. 402InfoSec is not a CPA firm and does not issue SOC 2 reports. It can help with readiness, policies, evidence, control notes, gap lists, and remediation planning.
Can you help if we are not sure where to start?
Yes. Start with the decision in front of you: a questionnaire, SOC 2 request, insurance renewal, Microsoft 365 concern, policy gap, account risk, or family digital continuity issue.
Still deciding where to start?
Start with the route that seems closest. You do not need to share sensitive details up front.